PRIVATE POLICY

Last updated: July 1, 2025

1. Purpose and Scope of Personal Data Collection

We collect personal data from our customers to provide car rental services in a safe and efficient manner. The information collected may include: name, phone number, email address, contact address, identification documents, payment information, transaction history, rental details (such as pickup/drop-off locations, rental dates, rental types), preferences, and other necessary information.

2. Scope of Use of Personal Data

Customer personal data will be used for the following purposes:

  • To provide car rental services tailored to customer needs.
  • To support customers and resolve any issues arising in relation to the rental agreement.
  • To share vehicle location data with emergency services in the event of a traffic accident.
  • To provide essential information regarding the rental process, including vehicle pickup and return notifications.
  • To support the enhancement of our products and services, such as employee performance evaluation, service quality checks, and improvements to our website, facilities, and offerings.
  • To build customer profiles and interaction histories in order to offer personalized promotions and services (where applicable).
  • To send text messages related to transactions (e.g., notifications of changes at airport branches), rental opportunities, customer surveys, promotional programs, rewards, and loyalty points (where applicable).
  • To send notifications regarding exclusive promotions and offers (subject to customer consent).
  • To improve service quality and enhance the customer experience.
  • To ensure compliance with applicable laws and regulations.

3. Retention Period of Personal Data

Personal data shall be retained for the duration of the customer’s use of our services or as required by applicable laws and regulations.

4. Personal Data Security

We are committed to protecting customer personal data through appropriate security measures, including:

  • The use of secure storage systems and data encryption.
  • Restricting access to personal data to only those employees who have relevant duties.
  • Not sharing, exchanging, or selling personal data to third parties without customer consent, except where required by competent state authorities.

5. Customer Rights Regarding Personal Data

Customers have the right to:

  • Request access to, correction, or deletion of their personal data.
  • Decline to receive marketing communications from the company.
  • File a complaint if their personal data is misused or compromised.

6. Consent to Collection and Processing of Personal Data

  • By using our services, the customer consents to the collection and processing of their personal data in accordance with this Policy.
  • For sensitive personal data (such as identification documents), we will obtain explicit consent from the customer prior to collection and processing.
  • Customers have the right to withdraw consent at any time; however, doing so may affect the provision of certain services.

7. Contact Information

If you have any questions or requests regarding this Personal Data Protection Policy, please contact us at:

Email:
Hotline: (+84.28) 3811 9033
Address:33A Truong Son Street, Tan Son Nhat Ward, HCMC, Vietnam

This policy takes effect from the date of issuance and may be updated without prior notice. Please check periodically to stay informed of any changes.