PRIVATE POLICY

Last updated: Dec 1, 2025

1. Purpose and Scope of Personal Data Collection

We collect personal data from customers, partners, and vendors to provide logistics services accurately, safely, and efficiently.
The information collected may include:

    • Full name, phone number, email, and contact address
    • Company information details
    • Identification documents (where required for customs or regulatory compliance)
    • Shipment details (cargo description, weight, dimensions, consignee/shipper information)
    • Delivery information (pickup/delivery addresses, schedules, contact persons)
    • Tracking and shipment history
    • Billing and payment information
    • Access logs and activity history from our systems (WMS/TMS/Visibility Portal)
    • Other necessary information related to freight forwarding, warehousing, customs clearance, or transportation services

2. Scope of Use of Personal Data

Customer and partner personal data will be used for the following purposes:

    1. To provide logistics services, including warehousing, transportation, trucking, container movement, freight forwarding, and customs clearance.
    2. To manage shipments, including booking, pickup, delivery, cargo tracking, notifications, and exception handling.
    3. To ensure compliance with customs, tax, transportation, and other regulatory requirements.
    4. To enhance customer service, including responding to inquiries, providing support, and resolving issues.
    5. To verify identity for access to logistics systems (e.g., WMS, TMS, Freight Visibility Portals).
    6. To send operational notifications, such as delivery updates, delays, customs status, and service disruptions.
    7. To improve our products and services, including quality checks, system enhancements, training, and performance evaluation.
    8. To develop customer profiles for better service planning and, where applicable, personalized service offerings.
    9. To send surveys, service updates, operational announcements, or promotional programs (only with customer consent).
    10. To ensure security, prevent fraud, and comply with legal or regulatory obligations.

3. Retention Period of Personal Data

Personal data shall be retained:

    • For as long as the customer uses our logistics services, and
    • As required by customs, transportation, tax, and other applicable laws and regulations, which may require longer retention for compliance purposes.

4. Personal Data Security

We are committed to protecting personal data using appropriate technical and organizational measures, including:

    • Secure storage systems and encryption techniques
    • Access control ensuring only authorized employees can view relevant data
    • Continuous monitoring of our information systems
    • Not sharing or selling personal data to third parties without consent, except:
        • where required by law or competent authorities
        • where necessary for service delivery (e.g., carriers, customs agencies, port operators, airline/shipping line partners)

5. Customer Rights Regarding Personal Data

Customers have the right to:

    • Request access to their personal data
    • Request correction or deletion of their personal data (subject to regulatory requirements)
    • Decline marketing communications
    • Withdraw previously given consent
    • File a complaint if their personal data is misused or compromised

6. Consent to Collection and Processing of Personal Data

By using our logistics services, customers agree to the collection, storage, and processing of their personal data under this Policy.

For sensitive personal data (such as national IDs or documents used for customs clearance), we will obtain explicit consent prior to collection.

Customers may withdraw consent at any time; however, certain services such as customs clearance or regulatory-required processes may not be possible without such data.

7. Contact Information

If you have any questions, concerns, or requests regarding this Personal Data Protection Policy, please contact us at:

Email: info@mplogistics.vn
Hotline: (+84.28) 3811 9033
Address: 33A Truong Son Street, Tan Son Nhat Ward, HCMC, Vietnam

This policy is effective from the date of issuance and may be updated without prior notice.
Please review periodically to stay informed of any changes.